Principal Delivery Success Manager
Apply to this roleSecure Every Identity, from AI to HumanIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.The Customer First Team
We are a team of Identity and Access Management experts. We help customers, businesses, and organisations maximise their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long term success of our customers. Join our team! We’re building a world where Identity belongs to you.
Role Summary
Reporting to the Manager of Partner Delivery Success, this role will be responsible for leading and developing Okta partners to successfully deliver Okta services to our valued customers.
The Principal Delivery Success Manager (DSM) is responsible for developing partner delivery capability within a defined product domain and regional partner portfolio. This role ensures service delivery partners are prepared to successfully deploy Okta solutions through capability development, go-live validation, and delivery oversight.
Principal DSMs serve as the primary operational leaders, enabling partners to progress through the Service Delivery Partner maturity model and ensuring they deliver high-quality implementations.
This role works cross-functionally with Professional Services, Alliances, Sales, and Enablement teams to scale partner-led delivery while maintaining implementation quality.
Key Responsibilities
Develop delivery capability across the assigned partner portfolio.
Guide partners through the Service Delivery Partner maturity model.
Identify specialization gaps and recommend enablement paths.
Support partners pursuing product specializations (OWI, Auth0, Workflows, etc.).
Encourage partner certification and skill development.
Review and validate partner go-live submissions.
Classify deployments according to Standard, Advanced, and Strategic complexity levels.
Ensure deployments meet Okta delivery standards.
Capture delivery feedback from Professional Services and customers.
Serve as the delivery advisor for sales teams when identifying partners for deployments.
Recommend partners based on capability, specialization, and deployment complexity.
Assist in identifying partners capable of supporting complex customer architectures.
Track ecosystem capability trends across assigned partners.
Identify gaps in partner expertise or geographic coverage.
Provide recommendations for partner enablement and recruitment.
Partner closely with Professional Services on partner delivery quality feedback and co-delivery planning.
Partner closely with Alliances to support relationship management and service delivery partner recruitment.
Drive and track partner adoption to post-sales enablement.
What you’ll bring to the role
10+ years of experience in enterprise software delivery, professional services, or partner success roles.
Experience working with system integrators or service delivery partners.
Experience supporting enterprise software implementations.
Strong understanding of identity and access management concepts.
Familiarity with enterprise SaaS deployment models.
Understanding of partner ecosystems and implementation services.
Ability to guide partners through complex technology implementations.
Strong cross-functional collaboration skills.
Ability to evaluate partner capabilities and recommend improvement strategies.
Excellent communication and stakeholder management skills.
Ability to work with technical teams, sales teams, and executive stakeholders.
And extra credit if you have experience in any of the following!
Familiar with several programming languages (e.g., .NET, JavaScript, Python, Java).
Familiar with open-source tools and development practices.
Familiar with load balancers, reverse proxies, and Web Access Management tech (e.g., F5, Oracle, NGINX).
Familiar with AI GPTs
#LI-BF1
#LI-Hybrid
#P8494The OTE range for this position for candidates located in the San Francisco Bay area is between:$155,000—$213,400 USDBelow is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us. The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:$138,000—$190,300 USDThe Okta Experience
Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
Individuals seeking employment at this company are considered without regards to race, color, religion,
national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender
identity, or sexual orientation. When submitting your application above, you are being given the
opportunity to provide information about your race/ethnicity, gender, and veteran status.
Completion of the form is entirely voluntary. Whatever your decision, it will not be
considered in the hiring process or thereafter. Any information that you do provide will be recorded and
maintained in a confidential file.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by
making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment
Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach
and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories
is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service
who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to
compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged
or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of
such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.
military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign
badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.
military, ground, naval or air service, participated in a United States military operation for which an
Armed Forces service medal was awarded pursuant to Executive Order 12985.
Pay Transparency
Okta complies with all applicable federal, state, and local pay transparency rules. For additional
information about the federal requirements, click here.